Account Online Access FAQ

Ministry Partners Investment Company
Account Online Access Frequently Asked Questions

Q. What are the requirements for enrolling in Account Online Access?
A. You must have an existing Note or Loan Account with MPIC to enroll in Account Online Access. You must also have Internet access and an email address. Please refer to the System Requirements below for more information.  You can enroll online by visiting our website at www.ministrypartners.org and select the “Enroll Now” option.

System Requirements:

Browser:

  • Apple Safari 4.0 or newer
  • Chrome 15.0 or newer
  • Firefox 3.5 or newer
  • Microsoft Internet Explorer 7.0 or newer
  • Opera 10.0 or newer

Operating Systems:

  • Microsoft Windows XP or newer
  • MAC OS

Q. How do I enroll in Account Online Access?
A. When you visit our website at www.ministrypartners.org and select the “Enroll Now” option, you will be prompted to enter your account information. At that time, you will be able to select a unique User ID and Password.    MPIC uses Multi‐Factor Authentication to provide another layer of security so you will also be assigned an “Authentication Image” and be asked to create a “Pass‐Phrase” and answers to “Challenge Questions”.

Each authorized signer on the account must establish a unique User ID and Password to access the system.

What is Multi‐Factor Authentication?
Multi‐factor authentication is another layer of security that we use to authenticate the identity of you, the customer. Multi‐factor Authentication methods employed by MPIC includes “something you know” (User ID and password and challenge questions),

What is the Authentication Image?
When you enroll in Account Online Access, an “Authentication Image” will be selected for you at that time. You may also select your own “Authentication Image”. You will also select a “Pass Phrase” for the image that is known only to you and confirms the authenticity of MPIC’s Account Online Access site when you log in each time. The Pass Phrase is not correlated to the Authentication Image selected and only has to make sense to you.  If this image is not displayed at log‐on, you have either entered the wrong User ID or have been re‐directed to a bogus website. The password should not be entered at this point. If you have entered an incorrect User ID, you
should go back to www.ministryparters.org and reattempt to log‐in from MPIC’s original website.  If you are still unable to access successfully with your User ID as previously instructed, please call us at   1‐800‐753‐6742 for assistance Monday through  Friday, 8:00am to  5:30pm  (Pacific Time)

Q. What are Challenge Questions?
A. Challenge questions are used to authenticate you when you log in from a personal computer (PC) that is not recognized by the system. If you are using a computer that is not recognized by the system, you will be prompted to answer a “Challenge Question” and to respond to the question if you are using a “Personal” or “Public” computer. If you do not answer the first Challenge Question correctly, you will be prompted with the next question. The system will not “save” the information if the PC being used is identified by the customer as “Public”.  If no “Challenge Question” is answered incorrectly, you will be locked out of the system and will need to contact us at 1‐800‐753‐6742 for assistance.

Can I change my Authentication Image, Pass Phrase and Challenge Questions?
You may change your Authentication Image, Pass Phrase, and Challenge Questions by selecting the “Options” tab and clicking “Edit” in the appropriate section.

What are the features of Account Online Access?
With Account Online Access you can:

  • View Account balances
  • Transfer of  funds between accounts (for future use)
  • View Transaction History – current and previous month
  • View Internal loan payments and advances on certain loans
  • Download account activity into personal financial management software such as Microsoft Money or Excel
  • Purchase additional investments online

How long is my account transaction activity available?
Your account transactions will be available to you for up to 60 days. Select the “Current Statement” option under the “Transactions” menu for all transaction activity since your last statement. Select the“Previous Statement” option under the “Transactions” menu for all transaction activity from your previous statement cycle.

Why doesn’t my User ID work?
You may be entering the wrong User ID. The User ID is also case‐sensitive and you will not be directed to the log‐in page with your “Authentication Image” if the User ID is incorrect. Be sure to check that the “Caps Lock” or “Num Lock” on your keyboard is not turned on.

If you have already enrolled in Account Online Access and are having trouble remembering your User ID, please call us at 1‐800‐753‐6742 for assistance.  If you haven’t logged on to Account Online in the past 90 days, you will be required to re‐enroll using the “Enroll Now” option on our website at www.ministrypartners.org.

How can I change my password?
You can change your password anytime by logging into Account Online Access and selecting the “Options” tab.

Forgot your password?
If you forget your password, you may receive your current password by clicking the “Forgot Password” link where you enter your password. An email will be sent to you with your password and you will be required to change it when you log on.

I’ve entered my password incorrectly three (3) times and received a message to contact an Administrator. What do I do now?
If you enter your password 3 times incorrectly, you will be locked out of Account Online Access. This is a security measure to prevent an unauthorized attempt to gain access to your account. Contact us at 1‐800‐753‐6742 for assistance.

I’ve answered the “Challenge Questions” incorrectly and received a message to contact an Administrator. What do I do now?
If you were not able to answer any of the three (3) “Challenge Questions” correctly, you will be locked out of Account Online Access. This is a security measure to prevent an unauthorized attempt to gain access to your account is stopped. Contact us at 1‐800‐753‐6742 for assistance.

Why am I signed off sometimes or my session expires and I have to sign in again?
To prevent unauthorized use of your accounts and prevents others from viewing your information, MPIC will automatically sign you off of your Account Online Access session after a period of 15 minutes inactivity.